Job Postings

Our Accounting Team is looking to hire an onsite, full-time Accounting Specialist who will support accounting and budget operations by analyzing, testing, and creating documentation for processes and systems. Our Accounting Specialist serves as subject matter expert in accounts payable and receivable, general ledger cost allocation, 1099 generation, producer commissions, ASO business, ACH processes and cash management/banking.

As an Accounting Specialist, you will have an Associate degree in accounting and/or at least four years of related experience including knowledge of general accounting principles and procedures, or an equivalent combination of training, experience, and/or education. Experience working with computerized accounting systems and/or banking software is required.

The typical work schedule for this position is Monday through Friday, 8:00 a.m. to 4:00 p.m. This position will work on-premises at our Concord, NH headquarters.

Our Customer Service Team is looking for a full-time, onsite, Customer Service Representative. We are a customer service focused organization, and we highly value strong customer service representatives as you have the opportunity to make a difference at the front lines of our organization.

Our Customer Service Representatives respond to questions from subscribers, producers, groups and dental offices in a timely and accurate manner regarding Delta Dental products and claims.

Abilities/skills /knowledge

• Associate degree in Business, Communications, or related field preferred, plus at least two years of related experience, or equivalent training, experience, and/or education
• Bilingual skills a plus
• A happy attitude
• We want someone who will be warm and empathetic with customers and will diligently seek accurate answers to their questions

The work schedule for this position is Monday through Friday, 8:50 a.m. to 5:00 p.m. This is an onsite position located at One Delta Drive in Concord, NH.

Our Network and Technical Services Department is looking to hire a hybrid (at least 3 days on site) full-time Technical Support Specialist to enhance computer and network systems and support users by analyzing requirements, installing and configuring hardware and software, and following up on inquiries and requests.

A day in the life of a Technical Support Specialist might include:

Ensures proper functionality of applications and systems by installing, updating, and configuring software on workstations and devices; provides ongoing system maintenance and user support.

Resolves user problems with desktop computers, laptops, iPads, and other devices by understanding user needs, analyzing applications, researching and developing options, and implementing technical solutions; informs and educates users about the changes.

Provides exceptional customer service to employees by promptly answering phone calls and emails; provides accurate information and quickly resolves or refers inquiries.

Increases productivity and customer satisfaction by evaluating trends in user requests; proactively recommends improvements; initiates and updates processes.

Creates or updates standard operating procedures by documenting processes and/or revising documentation as operations change.

Qualifications for this role include:

As the Technical Support Specialist, you will have an Associate Degree in Computer Science plus at least two years of related experience, or an equivalent combination of training, experience, and/or education. Proficient in the use and troubleshooting of Microsoft Windows & Office Suite. Experience with ticketing system concepts, Wi-Fi, Active Directory, VoIP, PowerShell, Group Policy, and OS imaging automation required. Must have a valid driver's license. Occasional travel required.

Work Schedule:

The typical work schedule for this position is Monday - Friday, 8:00 a.m. - 4:00 p.m. This position will work on-premises at our Concord, NH headquarters at least 3 days per week and remote when appropriate as determined by the Manager.