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Customer Service Representative

(Closing Date – January 1, 2018)

Interested in working for a great company where excellent service to our customers and the values we live by matter? Join a company where Integrity – Teamwork – Quality – and Communication are the foundation of our success.

Want to enjoy coming to work every day? Want to feel appreciated? Apply to be a Customer Service Representative on our team of talented and dedicated individuals who work in our call center in Concord NH, assisting our customers in understanding their dental benefit plans.

This is a full-time position at Northeast Delta Dental in Concord, NH responsible for responding to questions and concerns from customers in a timely, professional and positive manner.

The ideal candidate will provide excellent customer service by responding to questions from subscribers, producers, groups and dental offices regarding Delta Dental products, claims, and other issues. Strong oral and written communication skills are essential in this position. An Associate’s Degree in Dental Hygiene, Communication, Business or related field plus at least 2 years of related experience or an equivalent combination of training, experience and/or education is required.

Electronic Enrollment Coordinator

(Closing Date – December 31, 2017)

Do you have experience with manual enrollments and Electronic Eligibility files? Do you have strong analytical and problem solving skills? Then apply today!

Associates Degree in Business, Computer Science, or related field, plus at least two years of progressively responsible eligibility or enrollment experience or an equivalent combination of training, education, and/or experience. Must be proficient in the use of the Microsoft Office suite. Experience with online enrollment tools and electronic enrollment file formats preferred.

The ideal candidate will have a broad knowledge of online enrollment tools and electronic eligibility/enrollment file formats. Exceptional communication and customer service skills are essential. Must be attentive to detail and have excellent analytical and critical thinking skills.

For questions, please email or call 603-223-1356.

Software Quality Assurance Engineer

(Closing Date – January 1, 2018)

Northeast Delta Dental is actively searching for a Software Quality Assurance Engineer who will be responsible for safeguarding the production of robust and reliable software by monitoring systems development processes to ensure commitment to best practice methodologies.

The ideal candidate will have demonstrated experience designing and executing clear, concise, and comprehensive test cases and experience/training in Project Management. Must be able to author and execute database queries using structured query language. A Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field plus at least two years of related experience; or an equivalent combination of education, training and/or experience is required.

Must have strong knowledge of software quality assurance methodologies, tools, and processes including experience with test automation using Visual Studio and Microsoft .NET C#. Must have experience working with technologies and design patterns like XML and Page Object Model and the ability to create complex SQL queries in order to test business logic. Must have a good command of one or more scripting languages such as Powershell, Bash, or Python.

Experience with TeamForge, Windows and Linux Administration, MS SQL, GIT, Linux Distributions and Bash shell and Agile Methodology is preferred.

To apply for a position at Northeast Delta Dental:

Complete our online application,

Human Resources
Northeast Delta Dental
One Delta Drive
PO Box 2002
Concord NH 03302-2002

PHONE: 603-223-1356
FAX: 603-223-1470

Northeast Delta Dental is an Equal Opportunity Employer and offers competitive compensation, generous benefits, and a supportive working environment..