The Service
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The Guarantee
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The Refund
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1. Smooth Implementation to Northeast Delta Dental
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Successful implementation will be determined by you through the results of a survey.
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Your group will be reimbursed the administration fee charged for the second month of service per your contract.
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2. Exceptional Customer Service
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We will resolve inquiries immediately or guarantee an initial update within one business day.
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Your group will be reimbursed $50 per occurrence.
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3. Quick Processing of Claims
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During the course of a contract year, 90% of your group’s accurately completed claim forms will be processed within 15 calendar days.
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Your group will be reimbursed the administration fee for its last month of service per your contract.
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4. No Inappropriate Billing by Participating Dentists
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Patients will not be charged for more than the appropriate co-payments at the time of service or for any difference between a participating dentist’s submitted fee and our approved amount.
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Your group will be reimbursed $50 per occurrence.
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5. Accurate and Quick Turnaround of Identification Cards
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Accurate identification cards will be mailed within 15 calendar days upon receipt of a completed enrollment form or request.
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Your group will be reimbursed $25 per pair of identification cards.
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6. Timely Employee Booklets
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Standard Plan Description Booklets and/or Outlines of Benefits will be mailed within 15 calendar days of request, finalized benefits change, or receipt of signed contract.
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Your group will be reimbursed $50 per occurrence.
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7. Marketing Service Contacts
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You will receive at least two Marketing service contacts during a contract term.
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Your group will be reimbursed $50 per occurrence.
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