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COVID-19 Communication #1

March 18, 2020
 
Dear Northeast Delta Dental Group Customer:
 
We are closely monitoring developments around the Coronavirus Disease 2019 (COVID-19). Our top priority continues to be the health, safety, and well-being of our subscribers, providers, producers, employees, and the communities we serve.

Please know that our operations are business as usual. We will continue to process and pay claims, enroll subscribers, and provide the personal service our stakeholders expect and deserve. We have a dedicated response team implementing measures to prevent or minimize any disruptions to our services.

To protect the health of our employees and to ensure that we can continue to meet your needs, we are taking steps to reduce the risk of infection and transmission of COVID-19 among our workforce. These steps include enabling the majority of our employees to work from home, increasing the space between employees who must be at our offices, and reducing or cancelling in-person meetings. 

We do not anticipate that these steps will cause significant disruptions to our operations. This is, however, a rapidly developing situation. We will continue to monitor and follow guidance from the Centers for Disease Control and Prevention and from state and local authorities. We will provide updates if there are any material changes to our ability to meet your needs.

We encourage those who are concerned about access to dental benefits, claims, and other services to contact us at 1-800-537-1715 or nedelta@nedelta.com.

In lieu of our standard Oral Health Update, which is sent periodically via email to several hundred thousand subscribers, we will provide an update on the steps we are taking during the pandemic.

We know that this is a difficult time for everybody and we will work with our group customers to be flexible in our business dealings. We thank you for your understanding. 

Sincerely,
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Tom Raffio | President & CEO
Northeast Delta Dental


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