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New Orthodontic Information on Our Web Page

Recently an insurance coordinator from one of our participating orthodontic offices gave me feedback regarding the orthodontic benefits on our web page. She suggested that we add the orthodontic payment schedules that vary from the standard on the My Benefits page.

Our standard orthodontic payment schedule for eligible patients is 25% of the total benefit paid in the first month followed by automatic monthly installments to the end of the treatment time “or 24 months” whichever occurs first. The patient must remain eligible during the treatment period to receive the monthly installments.

You are able to confirm patient eligibility on our “My Benefits” page. On the same page, you are able to see the lifetime orthodontic maximum, the remaining orthodontic balance, and the orthodontic payment schedules that vary from the standard. These schedules are listed in the “Exceptions For Your Plan” section on the first page.

I want to extend a hearty ‘thank you’ to our dental office friends for giving us feedback. We appreciate the gift.

Cathy Frankel
Manager, Customer Service