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Customer Service Representative

(Closing Date – June 25, 2017)

Interested in working for a great company where excellent service to our customers and the values we live by matter? Join a company where Integrity – Teamwork – Quality – and Communication are the foundation of our success.

Want to enjoy coming to work every day? Want to feel appreciated? Apply to be a Customer Service Representative on our team of talented and dedicated individuals who work in our call center in Concord NH, assisting our customers in understanding their dental benefit plans.

This is a full-time position at Northeast Delta Dental in Concord, NH responsible for responding to questions and concerns from customers in a timely, professional and positive manner.

The ideal candidate will provide excellent customer service by responding to questions from subscribers, producers, groups and dental offices regarding Delta Dental products, claims, and other issues. Strong oral and written communication skills are essential in this position. An Associate’s Degree in Dental Hygiene, Communication, Business or related field plus at least 2 years of related experience or an equivalent combination of training, experience and/or education is required.

Professional Relations Specialist

(Closing Date – July 2, 2017)

Northeast Delta Dental is recruiting candidates for the position of Professional Relations Specialist. This position requires excellent writing skills and some background in dental office administration. The Specialist researches complex claims, reviews clinical recommendations to assure they comply with processing policies as well as the plan contractual obligations, and documents findings. Educates dental community relative to NEDD’s policies and procedures, and provides written responses for decisions to reconsideration requests, denied claims, and appeals. Bachelor’s degree in English, Communications, or Business and two years of experience in a clinical setting, or an equivalent combination of education, training, and experience.

Senior Eligibility Specialist

(Closing Date – July 2, 2017)

Do you have experience with manual enrollments and Electronic Eligibility files? Are you knowledgeable about Underwriting and Eligibility guidelines? Do you have strong analytical and problem solving skills? Then apply today!

Associates Degree in Business, Computer Science, or related field, plus at least two years of progressively responsible Eligibility/Enrollment experience or an equivalent combination of training, experience, and/or education is required. Health insurance experience is a plus.

The ideal candidate will have a broad knowledge of online eligibility tools and electronic eligibility file formats. Exceptional communication and customer service skills are essential. Must be attentive to detail and have excellent analytical and critical thinking skills.

To apply for a position at Northeast Delta Dental:

Complete our online application,

Human Resources
Northeast Delta Dental
One Delta Drive
PO Box 2002
Concord NH 03302-2002

PHONE: 603-223-1356
FAX: 603-223-1470

Northeast Delta Dental is an Equal Employment Opportunity Employer.